This website is provided by international law firm Baker Botts L.L.P. (a limited liability partnership established in Texas, USA and by affiliated entities of Baker Botts L.L.P. practising under the Baker Botts name in other jurisdictions and its affiliated entity Baker Botts (UK) LLP (a limited liability partnership incorporated in England and Wales), together referred to on this website as “Baker Botts." Baker Botts has offices in Austin, Dallas, Houston, New York, Palo Alto, San Francisco, Washington, Brussels, London, Moscow, Beijing, Hong Kong, Dubai, (in association) Riyadh and (through an alliance) Kuwait.
Baker Botts L.L.P. operates offices at the following addresses in the USA:
Austin: 98 San Jacinto Boulevard, Suite 1500, Austin, Texas 78701-4078, USA
Dallas: 2001 Ross Avenue, Dallas, Texas 75201-2980, USA
Houston: 910 Louisiana Street, Houston, Texas 77002-4995, USA
New York: 30 Rockefeller Plaza, New York, New York 10112-4498, USA
Palo Alto: 1001 Page Mill Road, Building One, Suite 200, Palo Alto, California 94304-1007, USA
San Francisco: 101 California Street, Suite 3600, San Francisco, California 94111, USA
Washington, D.C.: The Warner, 1299 Pennsylvania Avenue, NW, Washington, D.C. 20004-2400, USA
Baker Botts (Belgium) L.L.P. operates an office in Brussels at the following address:
Square de Meeȗs, 23-Box11, Brussels, B-1000, Belgium
The London office of Baker Botts is operated by Baker Botts (UK) LLP, an affiliated entity of Baker Botts L.L.P. Baker Botts (UK) LLP is a limited liability partnership incorporated in England and Wales under number OC333302 and is authorised and regulated by the Solicitors Regulation Authority (SRA) with SRA ID number 472037. Baker Botts (UK) LLP is a firm of solicitors and registered foreign lawyers who practise from the following address:
41 Lothbury, London EC2R 7HF
A list of the members of Baker Botts (UK) LLP and their professional qualifications is available for inspection at its registered office at 41 Lothbury, London EC2R 7HF. The term “partner”, when used in relation to Baker Botts (UK) LLP, means a member or a person with equivalent status to a member.
All solicitors and registered foreign lawyers based in London are subject to the SRA's principles and rules of professional conduct which can be viewed on its website at www.sra.org.uk. Members based in the London office who are not admitted as solicitors in England and Wales are subject to regulation by the SRA and the relevant regulatory body in their jurisdiction of admission.
Baker Botts (UK) LLP has a complaints handling policy; this policy is noted below:
Baker Botts L.L.P. operates an office in Moscow at the following address:
Suite 50, Ducat Place II, 7 Ulitsa Gasheka, Moscow 123056, Russian Federation
Baker Botts L.L.P. operates offices in the People's Republic of China at the following addresses:
Beijing: 702 Beijing International Club Office Tower. 21 Jianguomenwai Dajie, Beijing 100020, Peoples republic of China
Hong Kong: 1402 York House, The Landmark, 15 Queen's Road Central, Hong Kong, SAR, China
Baker Botts L.L.P. operates offices in the Middle East at the following addresses:
Dubai: Emaar Square, Building 6, 7th Floor, P.O. Box 23425, Dubai, United Arab Emirates
Kuwait (through alliance with International Legal Group): Al Tijaria Tower, Floor 12 Al Sour Street, Block 3 Al Murgab, Kuwait City, Kuwait
Saudi Arabia (in association with Law Office of Mohanned bin Saud Al-Rasheed): Mashareq Tower, 7th Floor, King Fahad Road, Mo’tamarat District, Cairo Square – Southwestern Corner,P.O. Box 62982, Riyadh 11595, Kingdom of Saudi Arabia.
The SRA defines a complaint as an oral or written expression of dissatisfaction which alleges that the complainant has suffered (or may suffer) financial loss, distress, inconvenience or other detriment.
Everyone is expected to play their role in managing complaints. Where this cannot be achieved, the client must be advised to raise their concern with Mark Rowley who will invoke the following complaints procedure:
(a) We will send the client a letter acknowledging receipt of the complaint within 7 days of the client raising their concerns, enclosing a copy of the firm’s procedure.
(b) We will then investigate the complaint. This will normally involve Mark Rowley undertaking a review of the matter file and speaking to the member(s) of the firm who acted for the client.
(c) Mark Rowley will invite the client to a meeting to discuss and, it is hoped, resolve the complaint. He will do this within 14 days of sending the acknowledgement letter.
(d) Within three days of the meeting, Mark Rowley will write to the client to confirm what took place and any solutions he has agreed with them.
(e) If the client does not want a meeting or it is not possible, Mark Rowley will send the client a detailed written reply to their complaint, including his suggestions for resolving the matter, within 21 days of sending the acknowledgement letter.
(f) At this stage, if the client is still not satisfied, they should contact us again to explain why they remain unhappy with the response and this will be reviewed. Depending on the matter we may at this stage arrange for another senior member of the firm to review the decision.
(g) We will write to the client within 14 days of receiving the request for a review, confirming our final position on the complaint and explaining our reasons.
(h) In certain circumstances, if the client is still not satisfied, they can then contact the Legal Ombudsman at PO Box 15870, Birmingham B30 9EB or call 0300 555 0333 about their complaint. Any complaint to the Legal Ombudsman must usually be made within six months of final written response from us regarding the complaint. The Legal Ombudsman has provided further guidance on its service at www.legalombudsman.org.uk. We must also advise the client about their right to seek redress through alternative dispute resolution and whether, in their particular matter, we are agreeable to this.
If, for any reason, it is unable to resolve your complaint to your satisfaction, you may be entitled (if you are an individual or small business) to refer it to the Legal Ombudsman within 6 months of receiving our written response. The Legal Ombudsman may be contacted on 0300 555 0333 or at email@example.com. The Legal Ombudsman may deal with your complaint directly or refer it to the SRA. If you object to any invoice rendered by Baker Botts (UK) LLP, you may also be entitled to apply to the court to have it assessed under the Solicitors Act 1974.
VAT registration number: GB 710 6377 54.
Professional indemnity insurance: Baker Botts (UK) LLP is required to hold professional indemnity insurance. In accordance with the disclosure requirements of the Provision of Services Regulations 2009, its insurer is Pembroke Managing Agency Limited, a participating insurer for the purposes of the SRA Indemnity Insurance Rules 2013 located at:
Pembroke Managing Agency Limited
8 Fenchurch Place
Tel: +44 (0) 207 337 4400
The insurance coverage is for claims brought against Baker Botts (UK) LLP wherever arising and is not therefore subject to territorial restriction.
Baker Botts (UK) LLP is not authorised under the Financial Services and Markets Act 2000 [but it is in certain circumstances able to offer a limited range of investment services to clients because it is regulated by the SRA. It can provide these investment services if they are an incidental part of the professional services it has been engaged to provide].
We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.
In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here. Making a complaint will not affect how we handle your case.
The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.
You can raise your concerns with the Solicitors Regulation Authority.
What To Do If We Cannot Resolve Your Complaint
The Legal Ombudsman may help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.
You must usually take your complaint to the Legal Ombudsman:
- within six months of receiving our final written response to your complaint
- no more than six years from the date of act/omission; or no more than three years from when you should reasonably have known there was cause for complaint
If you would like more information about the Legal Ombudsman, please contact them.
Call: 0300.555.0333 between 9am and 5pm
Postal Mail: Legal Ombudsman, P.O. Box 6806, Wolverhampton, WV1 9WJ